Shipping Policy for Harmonyluis
Effective Date: January 3, 2025
At Harmonyluis, we are committed to delivering your fishing gear and accessories in a timely and secure manner. Below are the terms and conditions related to shipping for all orders placed on harmonyluis.com.
1. Order Processing Time
Once your order is successfully placed, it will be processed within 1-2 business days. Orders are not processed on weekends or holidays. If there are any delays due to product availability or other factors, we will notify you via email.
2. Shipping Methods and Costs
We offer a variety of shipping options to meet your needs. Shipping costs are calculated during checkout based on the shipping method you select and the delivery destination.
Available Shipping Methods:
- Standard Shipping: 5-7 business days (domestic)
- Expedited Shipping: 2-3 business days (domestic)
- International Shipping: Delivery times vary based on destination
The final shipping cost will be displayed at checkout before you confirm your order.
3. Shipping Rates
Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address. Please note that shipping fees are non-refundable once your order has been shipped.
4. Domestic Shipping (U.S.)
For orders within the United States, we offer standard and expedited shipping options. Delivery times depend on the shipping method chosen at checkout. Please allow extra time for rural or remote locations.
5. International Shipping
We currently offer international shipping to select countries. Shipping fees and delivery times for international orders will be calculated during checkout. Please be aware that you are responsible for any customs duties, taxes, or import fees that may apply to international shipments.
6. Order Tracking
Once your order has shipped, you will receive an email notification with a tracking number and a link to track your order. You can track the status of your package on the courier’s website.
7. Shipping Restrictions
- We are unable to ship to P.O. Boxes.
- Some products may have specific shipping restrictions due to their size or shipping requirements.
- International shipping availability may vary depending on the destination country.
8. Shipping Delays
While we strive to ensure timely delivery, shipping times may be affected by factors such as weather, holidays, or carrier delays. Harmonyluis is not responsible for delays caused by shipping carriers or customs processing.
9. Damaged or Lost Items
If your order arrives damaged or if your package is lost during transit, please contact us immediately at info@harmonyluis.com. We will work with you to resolve the issue, whether by offering a replacement or refund.
10. Address Accuracy
It is important that the shipping address you provide is accurate. We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us as soon as possible to correct it before shipment.
11. Shipping Changes and Cancellations
If you need to make changes to your shipping address or cancel your order, please contact us immediately at info@harmonyluis.com. We may be able to make changes if the order has not yet been processed or shipped.
12. Contact Us
If you have any questions or need assistance with shipping, please don’t hesitate to reach out to our customer service team:
Harmonyluis
206 6th St, Sullivan City, Texas (TX)
Phone: (956) 485-9636
Email: info@harmonyluis.com
Website: harmonyluis.com