Refund and Return Policy for Harmonyluis
Effective Date: January 3, 2025
At Harmonyluis, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return policy to ensure your shopping experience is hassle-free.
1. Return and Refund Eligibility
To be eligible for a return and refund, your item must meet the following criteria:
- It must be returned within 30 days from the date of purchase.
- The item must be unused, in the original packaging, and in the same condition as when you received it.
- A receipt or proof of purchase is required for all returns.
2. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Reach out to our customer support team at info@harmonyluis.com or call us at (956) 485-9636 to initiate the return process. Please include your order number and the reason for the return.
- Prepare the Item: Ensure that the item is in its original condition and packaging.
- Return Shipping: The customer is responsible for return shipping costs, unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service to ensure the return is processed smoothly.
- Refund Processing: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
3. Refunds
- If your return is approved, a refund will be processed to your original method of payment.
- Refunds are typically processed within 7-10 business days after the return is received.
- Please note that shipping charges are non-refundable.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@harmonyluis.com. We will provide a replacement or full refund, including the return shipping cost.
5. Non-Returnable Items
Certain items are not eligible for returns, including:
- Gift cards
- Items on sale or clearance
- Custom or personalized products
6. Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.
7. Contact Us
If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact us:
Harmonyluis
206 6th St, Sullivan City, Texas (TX)
Phone: (956) 485-9636
Email: info@harmonyluis.com
Website: harmonyluis.com